Troubleshooting - DfE Sign-in

Topics in this section

I’m having trouble with a service, what can I do?

Learn about common service-related issues and what to do when a service is unavailable.
How to reactivate your account

See the steps you need to take to reactive your account.
Not receiving verification emails?

See what you can do if you’re not successfully receiving verification code emails.
I can’t access a service I’ve recently been added to

Guidance on what you can do if you can’t access a service recently added to your account.
I have access to a service but through the wrong organisation

Learn how to access a service through the correct organisation if you’re linked to more than one.
Contact us

If you've explored the Help Centre and still need further assistance, you can reach out to our support team.