How to reject requests
As an approver, you have the responsibility of approving and rejecting requests.
Rejecting requests that don't provide sufficient reasoning is essential in keeping your organisation secure.
There are three different types of requests you may receive:
- organisation requests
- service access requests
- sub-service access requests
Rejecting a service or sub-service access requests will not impact the user's organisation access. Any existing service or sub-service access associated with their account will also remain the same.
If there are multiple approvers at your organisation, you will not be able to respond to a request if another approver has already done so.
Rejecting an organisation request
Click on 'requests' and select the request you would like to review
Carefully read the reason for request information provided.
Click 'reject'.
Provide a reason for why you have rejected the request.
The end user will receive an email informing them that their request has been rejected. This will include the reason for rejection details you provided.
The user will not be able to access your organisation.
Rejecting a service access request
On the 'service requested' email, click the 'reject' button.
Sign in to DfE Sign-in, if needed.
Provide a reason for why you have rejected the request.
Confirm rejection.
The end user will receive an email informing them that their request has been rejected. This will include the reason for rejection details you provided.
The user will not be able to access the service they have requested.
Rejecting a sub-service access request
On the 'service requested' email, click the 'reject' button.
Sign in to DfE Sign-in, if needed.
Provide a reason for why you have rejected the request.
Confirm rejection.
The end user will receive an email informing them that their request has been rejected. This will include the reason for rejection details you provided.
The user will not be able to access the service they have requested.
Last updated: 20 August 2025