Managing user requests

How to approve requests

As an approver, you have the responsibility of approving and rejecting requests.

There are three different types of requests you may receive:

• organisation requests
• service access requests
• sub-service access requests

When reviewing a request, you should check that:

• the user is who they claim to be
• the user has a valid reason for their request
• there are no security concerns around giving the user access

Follow the instructions below to approve an organisation, service or sub-service access request.

Approving an organisation request

1. Click on 'requests' and select the request you would like to review.

2. Carefully read the reason for request information provided.

3. Click ‘approve’.

The user will receive an email confirming their organisation access approval.

Approving a service access request

1. On the 'service requested' email, click the ‘approve’ button.

2. Sign in to DfE Sign-in, if needed.

3. Carefully read the reason for request information provided.

4. Click ‘approve’.

The end user will receive an email confirming their approval and will now be able to access the approved service.

Approving a sub-service access request

1. On the 'request to change sub-service access' email, click the 'approve' button.

2. Sign in to DfE Sign-in, if needed.

3. Carefully read the reason for request information provided.

4. Click ‘approve’.

The end user will receive an email confirming their approval and will be able to access the approved sub-service.

Last updated: 20 August 2025