Reactivate deactivated user accounts
If you have an end user account that has been deactivated that needs reactivating, please raise a request using our contact us form.
Accounts can only be reactivated by the support team and not by approvers.
For security reasons, all DfE Sign-In accounts are deactivated after 2 years of inactivity.
Accounts may also be deactivated if the email address doesn’t comply with the service terms and conditions.
Last updated: 25 November 2025